Frequently Asked Questions

Can I buy a single shoe?

Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.

If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

How do I clean my footwear?

In general we recommend the following guidelines for cleaning the footwear:

CLEANING
on a regular basis, brush away any surface dirt with a soft brush.  After extended, rugged use, wash with mild soap and warm water.  Be sure to rinse all soap off as it is hydrophilic.

DRYING
open footwear fully, remove the insole and laces and dry at room temperature.  Never expose to heat!

CONDITIONING
recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).

What do your different widths mean?

Our footwear is made in an array of widths in order to provide our customers with the best fit possible. See chart below for width descriptions:

N= Narrowest width

B= Narrow width

D= Average or medium width

M= Equal to a "D" or medium width

E= the narrower of the "wide" widths

W= Equal to an "E" or wide width

2E or EW= Extra wide width

3E= A little more wide than a 2E

5E= Our widest width offering

Whenever possible have your foot measured with a Brannock device by a shoe care professional. Using a Brannock device is the most accurate method to determine your shoe size and width.

Why do you discontinue styles?

Our design and production department work continuously to improve the comfort and wearability of the products. This means we do have to discontinue styles to make way for new and updated technologies. If you have a discontinued style, please contact us and we will be happy to find another suitable style.

What are your diabetic styles?

Our Gus, Gil, and Glen styles in the "Traditional Comfort" collection are all PDAC approved. You can call our customer service at 866-699-7365 with any questions or to place an order.